Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how Michigo Studio ("we", "our", "michigostudio.my") collects, uses and protects your information when you browse this website, purchase a digital product, or contact our support team.

1. Information we collect

• Order and account details: name, email address, and any account information you provide at checkout or registration.
• Payment data: payments are processed by third-party payment providers. We do not store full card numbers or payment credentials on this website.
• Redeem information: when you redeem a purchase through our Shopee integration, we process the order/redeem number you submit in order to verify it and deliver the correct product.
• WhatsApp verification: where support or delivery is handled via WhatsApp, we process the phone number you contact us from and the messages you send.
• Support tickets: the content of tickets you open with our support team.
• Technical data: standard server logs (IP address, browser type, pages visited) kept for security and troubleshooting.

2. How we use your information

We use your information to process and deliver orders, verify Shopee redeems, provide customer support via WhatsApp and our ticket system, prevent fraud and abuse, and comply with legal obligations. We do not sell your personal information to third parties.

3. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart and currency preferences, and understand how the site is used. You can accept or decline non-essential cookies via the cookie banner. Declining essential cookies may affect checkout.

4. Data sharing

We share data only with the service providers needed to run the store: payment gateways (to process payments), Shopee (to verify redeem orders), and messaging/email providers (to deliver products and support). Each provider processes data under its own privacy terms.

5. Data retention

Order and support records are kept for as long as needed to serve your account, handle after-sales support, and meet accounting or legal requirements. Server logs are kept for a limited period.

6. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us, subject to legal retention requirements. Malaysian users may also refer to the Personal Data Protection Act 2010 (PDPA).

7. Contact

Privacy questions and data requests: Team@michigostudio.my or via WhatsApp at +60 11-1157 5515.

8. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.